Entouch understands that unanticipated events happen occasionally in everyone's life. In our desire to be effective and fair to all clients, 24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment.


Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a "no-show." They will be charged for their "missed" appointment.

Late Arrivals

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the "full" session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

Helpful Reminders

  • Please arrive on time. If you are new to the studio, arrive about 10-15 minutes early to allow time to fill out our intake and design your own massage forms. There may be appointments scheduled after yours, so please be on time out of respect for our other clients.
  • Please be respectful to other clients. Another massage or class may be in session, so please refrain from loud conversation.
  • If you have any injuries, health problems or may be pregnant, please notify your therapist so we may adjust the massage as needed.
  • If you bring your phone in the studio with you, please have it turned off or on silent to prevent any disruptions to others.
  • Breathe. It's ok to let go. Proper breathing is an essential part to an exceptional massage. Not only will it provide feedback to your therapist, breathing will give you something to focus on to help you relax.
  • Relaxing and letting go are our goals. Try not to think and dwell on things in the past or future. Stay in the present moment. Again, focus on your breath, and allow your body to release the tension.

  • FAQ's

    Must I be completely undressed?

    Most massage and bodywork techniques are traditionally performed with the client unclothed; however, it is entirely up to you what you want to wear. You should undress to your level of comfort. You will be properly draped during the entire session. Underwear bottoms must remain on at all times.

    Will the practitioner be present when I disrobe?

    The practitioner will leave the room while you undress, relax onto the table, and cover yourself with a clean sheet or towel.

    Will I be covered during the session?

    You will be properly draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed.

    What parts of my body will be massaged?

    A typical full-body session will include work on your back, arms, legs, feet, hands, head, neck, and shoulders. See our Design your Massage form to tailor your massage to your needs.

    What should I do during the massage or bodywork session?

    Prior to the massage, feel free to ask the practitioner any questions about the technique or the upcoming session. During the massage, make yourself comfortable. The practitioner will either gently move you or tell you what is needed throughout the session (such as lifting your arm). Many people just close their eyes and completely relax, communicating if/when they need more or less pressure, another blanket, or anything else relevant to the session. If you have any questions regarding the session or about the particular technique you are receiving, feel free to ask.

    How will I feel after the massage or bodywork session?

    Most people feel very relaxed. Some experience freedom from long-term aches and pains developed from tension or repetitive activity. After an initial period of feeling slowed down, people often experience increased energy, heightened awareness, and greater productivity which can last for days.

    Are there any medical conditions that would make massage or bodywork inadvisable?

    Yes. That's why it's imperative that, before you begin your session, the practitioner asks general health questions. It is very important that you inform the practitioner of any health problems or medications you are taking. If you are under a doctor's care, it is strongly advised that you receive a written recommendation for massage or bodywork prior to any session. Depending on the condition, approval from your doctor may be required.